Reservation Change Fees (guest name changes, guest additions, stateroom changes, or any other changes): IF ALLOWED BY ROYAL CARIBBEAN, changes made any time after the deposit has been paid are subject to the following administrative fee: $50 name/cabin change fee per change
Name Changes: In order to process a name change, the NEW guest must make full payment first (by logging in to his/her account online). Once that payment has been made, then the applicable amounts paid by the ORIGINAL guest will be refunded directly to the original guest. The name change fee will be applied to the new guest. Alternative, the ORIGINAL guest may also opt to leave their payment on the reservation, in this case, the NEW guest will only be responsible for the name change fee. Please note: Name changes are at the discretion of Royal Caribbean and will not be allowed if the sailing has reached “code red” status. At least one of the original names must remain on the reservation; changing all guest names in a reservation is not allowed and will result in the entire reservation being cancelled.
Cabin Occupancy Changes: Please note that cruise rates are based on the number of people in your cabin. Any changes in occupancy will result in a rate increase or decrease for the remaining guests in your cabin (depending on the type of change). If the room costs were split evenly between guests, the remaining guests will be responsible for any price increases that result from an occupancy change.
Financial Responsibility: “Per person” pricing is determined by splitting a cabin’s total price between the number of guests booked in it. Please note that we allow you to split the reservation (cabin) costs evenly with your cabinmates as a courtesy only. If you split financial responsibility with your cabinmates and one cabinmate drops out, or does not pay for their portion, the remaining guests are responsible for any change in pricing that result from an occupancy change.
If you are eligible for a partial refund (based on the above cancellation penalty schedule) your refund will be processed directly to the original credit card(s) used for payment (minus any applicable penalties/fees). Please note that any administrative fees are non-refundable. These non‑refundable fees include, but are not limited to: reinstatement/cancellation/late payment fees, processing fees, reservation change fees, name change fees, and travel protection premiums.
Requesting a reservation change or cancellation:
All cancellation and reservation changes must be requested by the Main Guest (guest that created the reservation) using our “Reservation Change Request Form.” To request the form, the Main Guest must email [email protected]. Change requests made by phone, webchat, or requests by proxy (another person, even if they paid) will not be accepted. No exceptions will be made. Cancellations and modifications must be received during regular business hours. Should you need to cancel or modify your reservation after business hours, during a weekend or holiday, your cancellation or modification will be processed on the next business day. Business hours are Monday-Friday 10am-6pm Eastern Time. Additional penalties may occur if a new penalty level is reached. Reservation changes are at the discretion of the cruise-line.
No changes of any kind (name or cabin) will be accepted within two weeks (14 days) of sailing.